Return & Refund

Return & Refund Policy

Last updated: August 23, 2026

At SIZEPRO, we want to provide our customers with a smooth, transparent and satisfactory shopping experience. Please read this Return and Refund Policy carefully before placing an order through sizepro.pk.

7-Day Return Policy

You may request a return within 7 calendar days of receiving your order.

Submitting a return request does not automatically mean that the return, exchange or refund has been approved. Every request is reviewed individually and must meet the eligibility requirements stated in this policy.

Return Eligibility

To qualify for a return, the product must:

  • Be completely unused and unopened.
  • Have its original seal intact.
  • Be in the same condition in which it was received.
  • Be returned in its original packaging.
  • Include all components originally supplied with the order.
  • Be accompanied by valid proof of purchase or order details.
  • Be returned only after receiving approval from SIZEPRO.
  • Products that have been opened, used, tested, altered, partially consumed or damaged after delivery will not normally be eligible for return.

Personal-Care and Hygiene Policy

SIZEPRO Junoon Oil is a personal-care product intended for external use by adults.

For hygiene, quality-control and safety reasons, we cannot accept a change-of-mind return once the product has been:

  • Opened or unsealed.
  • Used or tested.
  • Partially consumed.
  • Altered or tampered with.
  • Removed from its original packaging in a way that affects its resale condition.
  • This restriction does not affect genuine claims involving an incorrect, damaged, leaking or defective product supplied by SIZEPRO.

Damaged, Defective, Leaking or Incorrect Products

Please inspect your parcel as soon as possible after delivery.

If you receive a damaged, defective, leaking or incorrect product, contact us promptly at:

To evaluate your claim, we may request:

  • Your full name.
  • Order number or other order details.
  • Clear photographs of the product.
  • Photographs of the inner and outer packaging.
  • A video showing the parcel and product condition.
  • Any other information reasonably required to verify the issue.
  • We strongly recommend recording an unboxing video when opening your parcel, especially if the packaging appears damaged, opened or tampered with.
  • Once the issue has been verified, we may offer an appropriate replacement, exchange or refund depending on the circumstances and product availability.

Change-of-Mind Returns

If you change your mind after receiving your order, a return may only be considered if:

  • The request is submitted within 7 calendar days of delivery.
  • The product remains completely unopened and unused.
  • The original seal is intact.
  • The original packaging is complete and undamaged.
  • The product remains in a resalable condition.
  • For an approved change-of-mind return, the customer will be responsible for all return courier charges.
  • Original delivery charges are non-refundable unless the return results from an incorrect, damaged, leaking or defective product supplied by SIZEPRO.

Non-Returnable Items

Returns, exchanges or refunds will normally not be accepted for:

  • Opened, used or tested SIZEPRO Junoon Oil.
  • Products with broken or removed seals.
  • Products that have been partially consumed.
  • Products damaged through improper use, handling or storage after delivery.
  • Products returned without their original packaging.
  • Products returned outside the 7-day return period.
  • Products purchased from unauthorized third-party sellers.
  • Orders for which valid purchase or order information cannot be provided.
  • Products sent back without prior return approval.
  • Personal preference regarding fragrance, texture, packaging appearance or other subjective characteristics does not qualify an opened or used product for return.
  • Dissatisfaction because a particular personal-care, timing or performance result was not achieved does not by itself qualify an opened or used product for a refund, as individual experiences may vary.

Sale and Discounted Products

Products purchased during a sale, launch offer, promotional campaign or through a discount code are generally not eligible for change-of-mind returns.

However, if a discounted product arrives damaged, leaking, defective or incorrect, the claim may still be reviewed under our damaged or incorrect product procedure.

How to Request a Return

All return, exchange and refund requests must be submitted by email to:

Your email should include:

  • Your full name.
  • Order number or complete order details.
  • The reason for requesting a return, exchange or refund.
  • Relevant photographs or videos, where applicable.
  • Requests sent through WhatsApp, Instagram, Facebook or other social-media channels will not be treated as official return requests.
  • Please do not send any product back before your request has been reviewed and approved by SIZEPRO. Products returned without prior approval may not be accepted or refunded.

Return Shipping

For returns resulting from customer preference or change of mind, return courier charges will be the customer’s responsibility.

Where SIZEPRO confirms that an incorrect, damaged, leaking or defective product was supplied, we will determine the appropriate resolution and applicable return-shipping arrangements.

Customers should use a reliable and trackable courier service when returning an approved item.

SIZEPRO will not be responsible for return parcels that are lost, delayed or damaged while being sent by a customer through their chosen courier service.

Inspection of Returned Products

All returned products will be inspected after they are received.

We reserve the right to reject a return or refund if the returned product:

  • Has been opened, used or tested.
  • Has a damaged or broken seal.
  • Is missing its original packaging or components.
  • Has been damaged after delivery.
  • Does not match the product originally supplied.
  • Was returned without prior approval.
  • Otherwise fails to meet the eligibility requirements of this policy.
  • After inspection, we will notify you by email whether your return, exchange or refund request has been approved or rejected.

Refunds

Once an eligible return has been received, inspected and approved, the refund will be processed through an appropriate available payment method.

For Cash on Delivery orders, we may request valid bank account or payment details from the customer to process an approved refund.

Original delivery charges will not normally be refunded unless the return resulted from an incorrect, damaged, leaking or defective product supplied by SIZEPRO.

The time required for a refund to appear in your account may depend on the relevant bank or payment service provider and may be outside our direct control.

Exchanges and Replacements

Where appropriate, an exchange or replacement may be offered for:

  • An eligible unopened and unused product.
  • A verified incorrect product.
  • A verified damaged, leaking or defective product.
  • All exchanges and replacements are subject to product availability.
  • If the required product is unavailable, we may offer an alternative resolution or an eligible refund.

Order Cancellation, Refusal and Failed Delivery

If you want to cancel an order, contact us at info.sizepro@gmail.com as soon as possible.

We cannot guarantee cancellation after an order has been processed or dispatched.

Customers must provide accurate contact and delivery information and remain available to receive confirmed orders.

Repeated refusal of confirmed Cash on Delivery orders, intentionally incorrect delivery information or repeated failed deliveries may result in future orders being declined or requiring advance payment.

Return and Refund Contact

For all returns, exchanges, damaged-product claims and refund requests, contact us exclusively through: