Privacy Policy

SIZEPRO operates the website sizepro.pk and its related products, content, features and services (collectively, the “Services”). This Privacy Policy explains how SIZEPRO collects, uses, stores and shares your personal information when you visit our website, place an order, communicate with us or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services. It may include:

• Contact information: Your name, email address, phone number, billing address and delivery address.
• Order information: Products ordered, order value, order history, delivery details, returns, cancellations and customer preferences.
• Payment information: Payment method, transaction status and payment confirmation information. If you make a bank transfer, we may receive the payment details or screenshot you voluntarily provide.
• Account information: Username, password, preferences and other account details if customer accounts are available.
• Communication information: Messages, emails, reviews, inquiries, complaints and other information you provide when contacting us.
• Device and technical information: IP address, browser type, device type, operating system, network information and unique device identifiers.
• Website usage information: Pages viewed, products clicked, items added to the cart, referral sources and your interactions with our website.
• Marketing information: Your marketing preferences and interactions with our advertisements, emails or promotional content.
• We do not consider anonymous or properly de-identified information to be personal information where it cannot reasonably identify an individual.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or submit information through our website.
• Automatically through cookies, pixels and similar technologies when you browse our website.
• From Shopify and other service providers that help us operate our online store.
• From payment providers, delivery companies and business partners involved in completing your order.
• From advertising, analytics or social media platforms when you interact with our advertisements or pages.

How We Use Your Information

We may use your personal information to:

• Process, confirm, fulfil and deliver your orders.
• Verify payments and provide order updates.
• Manage returns, refunds, cancellations and customer-support requests.
• Communicate with you about your orders, account or inquiries.
• Maintain and improve our website, products and customer experience.
• Personalize product recommendations and website content.
• Detect and prevent fraud, misuse, security threats and illegal activities.
• Send promotional messages or offers where you have consented or where permitted by applicable law.
• Measure the performance of our website and advertising campaigns.
• Comply with legal, regulatory, accounting or tax obligations.
• Enforce our Terms and Conditions and protect our business, customers and legal rights.

Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

• Keep the website functioning properly.
• Remember your cart and preferences.
• Understand how visitors use our website.
• Improve website performance and customer experience.
• Measure advertising results.
• Display relevant advertisements on other platforms.
• We may use services such as Shopify Analytics, Google Analytics, Meta Pixel or similar tools. These services may collect device, browsing and interaction information according to their own privacy policies.
• You can manage or block cookies through your browser settings. Disabling essential cookies may affect certain website features, including the shopping cart or checkout process.

How We Share Personal Information

We may share personal information only when reasonably necessary for legitimate business purposes, including with:

• Shopify, which hosts and supports our online store.
• Courier and delivery partners that deliver your order.
• Payment and banking service providers that process or verify payments.
• Technology and hosting providers that help operate and secure our website.
• Analytics and advertising providers that help us measure performance and show relevant advertisements.
• Customer-support and communication providers that assist with emails, messages or order updates.
• Professional advisers, including accountants, legal advisers or auditors.
• Government agencies or law-enforcement authorities where disclosure is required by applicable law or a valid legal request.
• We may also disclose information in connection with a business transfer, merger, acquisition, restructuring or sale of business assets.
• We do not sell personal information for money. However, certain advertising or analytics activities may be treated as “sharing” or “targeted advertising” under some privacy laws.

Relationship With Shopify

Our online store is powered by Shopify. Shopify may collect and process information about your access to and use of our website to provide, secure and improve its services.

Information submitted through our website may be shared with Shopify and its service providers and may be processed in countries other than Pakistan.

You can learn more about Shopify’s data practices through the Shopify Consumer Privacy Policy and manage certain preferences through the Shopify Privacy Portal.

Payments

Depending on the options available at checkout, customers may pay through Cash on Delivery, direct bank transfer or another supported payment method.

We may receive payment confirmation and transaction-related information. External banks and payment providers process information according to their own privacy policies and security practices.

Please avoid sending unnecessary financial or confidential information through unsecured communication channels.

Marketing Communications

Where you have provided consent or where otherwise permitted, we may send promotional emails, messages, product updates and special offers.

You may opt out of promotional emails by using the unsubscribe option provided in the message or by contacting us at info.sizepro@gmail.com.

Even after opting out of marketing communications, we may still contact you about active orders, payments, delivery, security or customer-service matters.

Data Security

We take reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, alteration, loss, misuse or disclosure.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping any account password or login credentials confidential.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our Services and complete transactions.
• Maintain business, accounting and order records.
• Fulfil legal and regulatory obligations.
• Resolve complaints or disputes.
• Prevent fraud and protect our legal rights.
• Enforce our agreements and policies.
• When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

Your Rights and Choices

Depending on applicable law and your location, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain uses of your information.
• Opt out of promotional communications.
• Request a copy of certain personal information.
• Submit a complaint about how your information is handled.
• These rights may be subject to legal exceptions. We may need to verify your identity before processing a request.
• To submit a privacy request, contact us at info.sizepro@gmail.com.

Children’s Privacy

Our products and Services are intended only for adults aged 18 and above. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at info.sizepro@gmail.com so we can review and delete the information where appropriate.

International Data Transfers

Our website platform and service providers may store or process information outside Pakistan. Privacy and data-protection laws in those countries may differ from the laws applicable in your location.

Where required, we or our service providers take appropriate measures to protect personal information transferred internationally.

Third-Party Websites

Our website may contain links to third-party websites, applications or social media platforms. We do not control and are not responsible for the content, privacy practices or security of third-party services.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices or legal obligations.

The revised policy will be posted on sizepro.pk, and the “Last updated” date will be changed accordingly. Your continued use of the Services after an update means that you acknowledge the revised Privacy Policy.

Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact us:

• Email: info.sizepro@gmail.comWebsite: sizepro.pk